Terms and Conditions

By entering our website www.alizz.com.co as a user and/or buyer, you agree to abiof by the General Terms and Conditions, along with all other policies and principles thereof. We recommend that you read and understand this section before placing your order.

THE PERSON WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS, WHICH ARE MANDATORY AND BINDING ON THE BUYER AND/OR USER, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES OFFERED HEREIN.

RESTRICTIONS OF USE

The contents of the website www.alizz.com.co are the exclusive property of IMPOBE ALIZZ GROUP CORPORATION S.A.S. Holder of the ALIZZ brand including reproductions of articles, graphic design, logos, images, texts, illustrations, photographic advertising, or procedures analogous to photography, audiovisual production, trademarks and other distinctive signs, in any of the programming languages used or usable , as well as all the software for the operation and development of the website.

ALIZZ is a registered trademark in Colombia and the Rest of the World owned by IMPOBE ALIZZ GROUP CORPORATION S.A.S. under international intellectual property laws and especially the provisions contained in Decision 486 of the Andean Community of Nations.

The reproduction, distribution, communication to the public, making available to the public, transformation, transfer and any other act or form of exploitation, in any digital or physical format that has not been expressly authorized by ALIZZ, are expressly prohibited, penalty of legal actions for there to be a place

In the case of data or content shared and/or provided by the user to the website, the user grants ALIZZ the non-exclusive right, exempt from copyright and/or intellectual property, perpetually, irrevocably and fully transferable to third parties. , to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

The buyer is responsible for the veracity and accuracy of the data entered and/or provided on the site during the purchase in general; as well as, in the delivery conditions of the products, consequently any error or inaccuracy in them, especially in the address data or nomenclature for the shipment of the purchased products, will be your sole responsibility, exonerating IMPOBE ALIZZ GROUP CORPORATION S.A.S. of any claim for this circumstance, or for products delivered to wrong addresses due to the fault of the buyer.

IMPOBE ALIZZ GROUP CORPORATION S.A.S. declares that it is foreign to the process of transactions carried out by financial and/or banking entities, as well as their validation, consequently, and because it does not have the quality of a financial and/or banking entity, it is not responsible for the rejections of transactions carried out by buyers, since the transaction process as such is specific to each financial institution. All purchases made on this website will be subject to a data verification and validation process by the ALIZZ audit team, for this reason the transaction that does not meet the parameters of successful data validation will be rejected for the buyer.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using the website www.alizz.com.co You agree that purchases are subject to the Terms and Conditions posted on the site, and all applicable laws will govern and be construed in accordance with Colombian law.

You can only place an order on our Website if you are an end consumer, not a reseller. In the terms of article 52 of Law 1480 of 2011, when making a purchase on our site, you expressly state that you are of legal age. Otherwise IMPOBE ALIZZ GROUP CORPORATION S.A.S. You can refrain from specifying the same, or request authorization from your parents.

The orders that you make through the Website for the products offered by our brand on said Website are solely an offer to enter into a sales contract. The sales contract will only be effectively concluded when IMPOBE ALIZZ GROUP CORPORATION S.A.S. I will confirm the order by email.

With your order you guarantee us that the information you provide in the application or order is accurate and complete. Our company is not obliged to accept an order and, in any case, we will have the right at any time to verify an order in advance or to reject it without giving you reasons for it.

The product will be delivered to any person of legal age who is located at the address provided on the form or at the gatehouse of the residential unit or building provided.

It is important to clarify that the shipping costs of the merchandise actually purchased may vary without prior notice, depending on the commercial conditions of our logistics operators and/or courier companies, increases or variations outside IMPOBE ALIZZ GROUP CORPORATION S.A.S.

COOKIES

A cookie or computer cookie is a temporary text file that is saved on your PC or electronic device, to identify your behavior in the virtual store anonymously and to be able to reach you with direct content to your profile, additionally it allows you not to have to register in the virtual store every time you enter as long as you activate the remember me button.
With a cookie it is possible to save your preferences, your username and password and the history and habits of your browsing. By accessing our site, we understand that you accept the use of these cookies.

You can easily remove these cookies from your computer or mobile device using your browser. If you choose to disable cookies or delete cookies, you will not be able to benefit from all the features of our online store.

IMPOBE ALIZZ GROUP CORPORATION S.A.S. or service providers authorized by IMPOBE ALIZZ GROUP CORPORATION S.A.S. They may study the activities, preferences and transactional data (such as your IP address, browser type and operating system) in connection with your use of our websites. IMPOBE ALIZZ GROUP CORPORATION S.A.S. Or the suppliers authorized by IMPOBE ALIZZ GROUP CORPORATION S.A.S. may use this information collected or stored in order to provide a better service, facilitate and monitor the use of the website and address security risks, this information may also be used to track the set of traffic patterns in our website or online store for the internal analysis of IMPOBE ALIZZ GROUP CORPORATION S.A.S.

We collect customer information when the customer purchases on our website. You can visit our website without registering, but if you want to add items to your shopping cart, create a wish list, or use other special features on our website, you will need to provide us with certain information, including your name, address, phone and email address to open an account. The user / client when using the site and making purchases or transactions through it, accepts the "cookies" policy of the site.

PRODUCTS 

PRICING POLICY AND INVENTORY STOCKS

Normally the products you find on the www.alizz.com.co site have the same price as our ALIZZ stores, even so, in some cases, there may be differences due to specific promotions.

It is important to clarify that according to Law 1819 of 2016 (Tax Reform), the VAT in Colombia went from 16% to 19% as of January 1, 2017. Consequently, the respective Law forced merchants to make the variation in the tax with the entry into force of the aforementioned Law. We remind you that the value of VAT is not an income for the brand, nor the company, since 100% of Said tax belongs to the coffers of the State and does not benefit us at all.

In relation to the inventory of products, we want to clarify that the stocks of the products are LIMITED, and it is possible that in the time it takes to select the product and the effective payment of the merchandise, said stocks will expire. This circumstance applies equally to our discounts and offers.

QUANTITY OF PRODUCTS TO ORDER

We also want to add that the maximum number of products to buy per transaction is 50 REF of orders (each line is shown in the shopping bag as a product in it) of each product (SKU) a maximum of 5 units can be ordered.

COLORS

We make an effort so that the colors of the articles on the www.alizz.com.co site are as close as possible to their real color, however, the color of the product on the screen may be subject to variations depending on the quality of the monitor. of your computer, the video card, or the lighting of the place where you are watching it. ALIZZ cannot guarantee that the colors on your monitor will be exactly the same as the real ones.

DELIVERY PROBLEMS

If we cannot supply any product of your order, due to lack of stock or inventory of any of the selected references, ALIZZ may at its discretion cancel the order and/or only deliver the products for which there is availability. Naturally, we will tell you immediately and your money will be refunded to the payment method by which you placed your order as soon as possible. It is important to clarify that the products offered by us may be out of stock, however we will always do our best to satisfactorily fulfill your order or offer you alternatives with substitute or similar products.

In the presence of any of the events described above IMPOBE ALIZZ GROUP CORPORATION S.A.S. will contact you to find a solution. For this, it is necessary that you provide all contact, telephone and email information correctly and accurately, since these will be the means by which we will contact you. If after having made several attempts to contact you we cannot find you, IMPOBE ALIZZ GROUP CORPORATION S.A.S. will proceed to communicate to the mail or telephone numbers provided by you. There we will propose a solution that the client can reject or accept. If you do not contact us, we will understand that our solution proposal was fully accepted.

The delivery periods are simple references provided by the carriers that we normally use, for this reason, they are not considered delivery deadlines. The fact that for any circumstance a delivery period is exceeded in your order, there is no compensation of any kind, since as previously established, the transport and its conditions are alien to us. If your product, except for transportation, does not meet the standards offered, we invite you to contact our customer service line, to enter to determine what happened.

Our contact details for the customer service area are: telephone 444 47 54 opening hours Monday through Thursday from 8:00 am to 6:00 pm, Friday 8:00 am to 5:00 pm, and Saturday from 8:00 am to 6:00 pm. 00 am to 12 pm or via email csa@impobealizz.com with a copy to digital@impobealiazz.com and hola@alizz.com.co

WHAT TO DO IF THE PRODUCT THAT ARRIVED WAS NOT THE ONE YOU PURCHASED?

In the event that you have received an erroneous delivery, that is to say that the product that arrived does not coincide with the one that you bought, you must follow the following steps so that you can receive the product that you ordered:

• Make the wrong delivery request that appears in your account, order history and click send so that it reaches our customer service email or you can contact us at line 444 47 54 from Monday to Thursday from 8 :00 a.m. to 6:00 p.m., Friday from 8:00 a.m. to 6:00 p.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12 p.m. You must do it in less than 3 business days after receiving the product.
• Wait for the customer service call to coordinate the collection of the product at the address you indicate.
• The product must be unused, clean and in perfect condition (original packaging) and properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transportation process.
• Once the product has been collected, if it meets the aforementioned conditions, you will receive your correct order between 5 and 10 business days.
• In the event that your product is not available, we will contact you to return the money equivalent to the purchased product.
• You will always be asked for the person who placed the order, if not found, it will be left at the corresponding address. The products or orders will be delivered to the address provided by the customer, not necessarily to the person who placed the order.

**In this case, the shipping cost is borne by IMPOBE ALIZZ GROUP CORPORATION S.A.S. If you have any questions, contact the Customer Service area at line 444 47 54 from Monday to Thursday from 8:00 a.m. to 5:00 p.m. to 6:00 p.m., Friday from 8:00 a.m. to 6:00 p.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12 p.m. or through the mail hola@alizz.com.co.

PRODUCT PACKAGING

By making purchases by this means, you are accepting that the products that we are going to send you are packed and shipped in a security plastic bag, or in a cardboard box, as long as these meet the necessary conditions for the conservation and adequate transport of the product. .

HOW TO MAKE A CHANGE?

If you want to make a change to any of the products you bought at www.alizz.com.co, you must follow these steps:

• Make the request in writing of the product you want to change to our email hola@alizz.com.co. Remember, you can only make changes for products with the same value as the one initially purchased.
• Then you must send the product to the address in Medellín Carrera 46 #14-155 el Poblado sector, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.A.S, where the status of the product will be validated; remember that it must arrive clean and in perfect condition (original packaging). If the product does not meet the exchange conditions, we will inform you via email of the reason why we did not make the exchange and the product will be sent again to the initial delivery address.
• The product must be properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transportation process. **In this case the shipping cost is on your own

If you have any questions, contact our customer service area at 444 47 54 from Monday to Thursday from 8:00 a.m. to 6:00 p.m., Friday 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. to 12:00 p.m. or through the mail hola@alizz.com.co.

The change of a product can be made up to thirty (30) calendar days, after making your purchase (Invoicing Date).

WARRANTY POLICY

To make a product return under warranty, the product may not be modified by the buyer or altered from its original state, it must also be in good condition and clean. The products will have a guarantee as follows: electrical products for women for twelve months and electrical products for men for six months from the date of purchase. 

If you are going to make a guarantee return of the products you bought at www.alizz.com.co, follow these steps:

-Make the written request for the product unofr warranty to our email csa@impobealizz.com with a copy to hola@alizz.com.co or to our Whatsapp line 3132358586, the invoice is not necessary.

-Then you must send the product to the address in Meofllín Carrera 46 #14-155 el Poblado sector, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.A.S, where the status of the product will be validated. 

- The product must be properly packed. Use the same packaging in which you received the orofr or a different one that protects the product during the transportation process. **The cost of shipping is on us.

If you have any questions, contact our customer service area at 444 47 54 from Monday to Thursday from 8:00 a.m. to 6:00 p.m., Friday 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. to 12 p.m.

RIGHT OF WITHDRAWAL

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the oflivery of the good or the moment you received the product. The product must be returned in the same conditions in which you received it, it must be in perfect condition, that is, unused, clean and in perfect condition. Transportation costs and others, incurred in returning the product to the facilities of IMPOBE ALIZZ GROUP CORPORATION S.A.S. will be assumed by the user.

In the event that all the aforementioned conditions are met, IMPOBE ALIZZ GROUP CORPORATION S.A.S. will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 business days.

In accordance with numeral 7 of article 47 of Law 1480, goods for personal use such as jewelry, costume jewelry, personal care products and cosmetics are exempt from the right of withdrawal. 

To manage the return of a product by the law of withdrawal, you must do so by following these steps:

- Make the request in writing for change / return to our email hola@alizz.com.co

- Then you must send the product to the address in Meofllín Carrera 46 14-155, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.A.S, where the status of the product will be validated; remember that it must arrive clean and in perfect condition (original packaging). If the product does not meet the return conditions, we will inform you via email of the reason why we did not make the return and the product will be sent again to the initial oflivery address.

The product must be properly packaged. Use the same packaging in which you received the orofr

**In this case, the shipping cost is your responsibility, as well as the costs generated in the management of the return of your money.

REFUND OF MONEY

Through transfer: It is maof approximately within thirty (30) business days after receiving the product in our warehouse.

Through de credit card payment reversal: thirty (30) business days after receiving the product in our warehouse in the event of a claim.

In the case of cancellation of the orofr, up to 30 days after the client's request, this time is estimated since it ofpends more on the times of the banks with which the purchase was maof, for this case, the client must contact with the bank once IMPOBE ALIZZ GROUP CORPORATION S.A.S.

 You have confirmed the purchase reversal process.

For security reasons, the best option will always be to refund the money to the same account that originated the transaction or to the person who maof the purchase, that is, whoever is registered on the website.

AGREE TO RECEIVE PHYSICAL MAIL

The user and/or client agrees to receive material other than the product and/or merchandise selected for purchase, such as advertising, magazines and/or brochures with the latest collection launches, and advertising material in general.

If you have any questions, contact our customer service area at 444 47 54 from Monday to Thursday from 8:00 a.m. to 6:00 p.m., Friday 8:00 a.m. to 5:00 p.m. to 5:00 p.m., and Saturdays from 8:00 a.m. to 5:00 p.m. to 12:00 p.m. or through the mail hola@alizz.com.co 

SCRATCH AND WIN

• The Raspa y Gana will be oflivered directly to physical stores (Distribution Points and bubble Alizz CC Viva Envigado). 
• The oflivery of the Scratch and Win will be maof at the time of purchase, the client must scratch it immediately receives it in the presence of the advisor ofsignated by IMPOBE ALIZZ GROUP CORPORATION S.A.S.
• By participating in the Raspa y Gana activity, the client consents to the registration of their personal data, according to Law 1266 of 2008 on habeas data and agrees to fill out the form that certifies the oflivery of the same.
• The prizes are not exchangeable for money, or for another prize, or for other goods and/or services.
• Scratch and Win that has a discount voucher as a gift, can be reofemed through our online store www.alizz.com.co on your next purchase. Please note that the discount coof Does not apply to Ionka Iron and A1 Iron. Additionally, it does not apply to combos or offers that are already active or available simultaneously.
• In case you want to reofem the discount voucher at Alizz physical points of sale and/or distribution, the client must contact directly the commercial representative of IMPOBE ALIZZ GROUP CORPORATION S.A.S assigned for the due process. The discount will only be effective by presenting the Scratch and Win card and citizenship card, and it is for a single use. 
• IMPOBE ALIZZ GROUP CORPORATION S.A.S. is not responsible for loss and/or any other eventuality that occurs with the Scratch Card once it has been oflivered to the customer.
• The validity of the activity applies until August 31, 2021 and/or while supplies last.
• In total, there are 1,000 Raspa y Gana units oflivered between the different points of sale and/or distribution of Alizz in the city of Meofllín and the Metropolitan Area of the Valle of Aburrá.

DISCOUNT CODES 

• Discount codes offered by influencers, ambassadors and/or brand validators are not Applies to Ionka Iron and A1 Iron. Additionally, it does not apply to combos or offers that are already active or available simultaneously. 
• These discount codes may vary as appropriate by business strategy and are subject to change and/or modification. 
• They may apply in their own physical stores. IMPOBE ALIZZ GROUP CORPORATION S.A.S.

IPHONE 12 PRO MAX GIVEAWAY 

• The draw will be held with a minimum of 15 participants who make purchases equal to or greater than 0,000, not including shipping value. The more times you buy, the more chances you have to win.
• Partial purchases will not be valid, the purchase must be made for a total of 0,000 or more than 0,000.
• A single winner will be chosen through a Live draw on Thursday, September 30, 2021. 
• The iPhone will be delivered at the choice of IMPOBE ALIZZ GROUP S.A.S and will not be exchanged for money or another product or service. 
• The customer will bear any cost for product warranty.
• You have until 2:00 p.m. on September 30, 2021 to participate.