Terms and Conditions

By entering our website www.alizz.com.co As a user and/or buyer, you agree to be bound by the General Terms and Conditions, along with all other policies and principles contained therein. We recommend that you read and understand this section before placing your order.

THE PERSON WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS, WHICH ARE MANDATORY AND BINDING ON THE BUYER AND/OR USER, MUST REFRAIN FROM USING THE SITE AND/OR THE SERVICES OFFERED HEREIN.

RESTRICTIONS OF USE

The contents of the website www.alizz.com.co are the exclusive property of IMPOBE ALIZZ GROUP CORPORATION S.TO.S. Owner of the ALIZZ trademark, including reproductions of articles, graphic design, logos, images, texts, illustrations, photographic advertising, or procedures analogous to photography, audiovisual production, trademarks, and other distinctive signs, in any of the programming languages used or usable, as well as all software for the operation and development of the website.

ALIZZ is a trademark registered in Colombia and the Rest of the World owned by IMPOBE ALIZZ GROUP CORPORATION S.TO.S. under international intellectual property laws and in particular the provisions contained in Decision 486 of the Andean Community of Nations.

The reproduction, distribution, communication to the public, making available to the public, transformation, transfer and any other act or form of exploitation, in any digital or physical format that has not been expressly authorized by ALIZZ, are expressly prohibited, penalty of legal actions for there to be a place

In the case of data or content shared and/or provided by the user to the website, the user grants ALIZZ the non-exclusive right, exempt from copyright and/or intellectual property, perpetually, irrevocably and fully transferable to third parties. , to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

The buyer is responsible for the truthfulness and accuracy of the data entered and/or provided on the site during the purchase process in general; as well as for the delivery conditions of the products. Consequently, any errors or inaccuracies in them, especially in the address data or nomenclature for the shipment of the purchased products, will be their sole responsibility, exonerating IMPOBE ALIZZ GROUP CORPORATION. S.TO.S. from any claim due to this circumstance, or for products delivered to wrong addresses due to the buyer's fault.

IMPOBE ALIZZ GROUP CORPORATION S.TO.S. declares that it is not involved in the transaction process carried out by financial and/or banking entities, nor in their validation. Consequently, and as it is not a financial and/or banking entity, it is not responsible for the rejection of transactions carried out by buyers, since the transaction process itself is specific to each financial entity. All purchases made on this website will be subject to a data verification and validation process by the ALIZZ audit team. Therefore, any transaction that does not meet the parameters for successful data validation will be rejected by the buyer.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using the website www.alizz.com.co You agree that purchases are subject to the Terms and Conditions posted on the site, and all applicable laws will govern and be interpreted in accordance with Colombian law.

You may only place an order on our Website if you are an end consumer, not a distributor. Pursuant to Article 52 of Law 1480 of 2011, by making a purchase on our website, you expressly confirm that you are of legal age. Otherwise, IMPOBE ALIZZ GROUP CORPORATION S.TO.SYou may refrain from doing so, or request permission from your parents.

Orders you place through the Website for products offered by our brand on said Website are solely an offer to enter into a sales contract. The sales contract will only be effectively concluded when IMPOBE ALIZZ GROUP CORPORATION S.TO.S. I will confirm your order by email.

By submitting your order, you guarantee that the information you provide in the application or order is accurate and complete. Our company is not obligated to accept an order, and in any case, we have the right at all times to verify a pre-order or reject it without giving you reasons.

The product will be delivered to any person of legal age who is located at the address provided on the form or at the gatehouse of the residential unit or building provided.

It is important to clarify that the shipping costs of the merchandise actually purchased may vary without prior notice, depending on the commercial conditions of our logistics operators and/or courier companies, increases or variations beyond the control of IMPOBE ALIZZ GROUP CORPORATION. S.TO.S.

COOKIES

A cookie is a temporary text file stored on your computer or other electronic device to anonymously identify your online store behavior and deliver content directly to your profile. It also allows you to avoid having to log in to the online store each time you visit, provided you activate the "Remember Me" button.
Cookies allow you to save your preferences, username and password, and browsing history and habits. By accessing our site, we understand that you accept the use of these cookies.

You can easily delete these cookies from your computer or mobile device using your browser. If you choose to disable or delete cookies, you won't be able to take advantage of all the features of our online store.

IMPOBE ALIZZ GROUP CORPORATION S.TO.S. or service providers authorized by IMPOBE ALIZZ GROUP CORPORATION S.TO.S. They may study activities, preferences, and transactional data (such as your IP address, browser type, and operating system) in connection with your use of our websites. IMPOBE ALIZZ GROUP CORPORATION S.TO.S. Or suppliers authorized by IMPOBE ALIZZ GROUP CORPORATION S.TO.S. may use this collected or stored information to provide better service, facilitate and monitor website usage, and address security risks. This information may also be used to track aggregate traffic patterns on our website or online store for IMPOBE ALIZZ GROUP CORPORATION's internal analysis. S.TO.S.

We collect customer information when you purchase something from our website. You can visit our website without registering, but if you want to add items to your shopping cart, create a wish list, or use other special features on our website, you must provide us with certain information, including your name, address, telephone number, and email address, to open an account. By using the site and making purchases or transactions through it, you agree to the site's cookie policy.

PRODUCTS 

PRICING POLICY AND INVENTORY STOCKS

Normally the products you find on the site www.alizz.com.co They have the same price as our ALIZZ stores, however, in some cases, there may be differences due to specific promotions.

It is important to clarify that according to Law 1819 of 2016 (Tax Reform), VAT in Colombia increased from 16% to 19% as of January 1, 2017. Consequently, the respective Law required merchants to make the variation in the tax with the entry into force of the aforementioned Law. We remind you that the value of VAT is not an income for the brand or the company, since 100% of said tax belongs to the State coffers and does not benefit us in any way.

Regarding product inventory, we want to clarify that product stock is LIMITED, and it's possible that stock may expire between the time it takes to select the product and make effective payment for the merchandise. This circumstance also applies to our discounts and offers.

PRE-SALE PRODUCT POLICY 

Our pre-sale products are subject to change in dates and prices depending on availability in our inventory.

QUANTITY OF PRODUCTS TO ORDER

We also want to add that the maximum number of products to buy per transaction is 50 REF of orders (each line is shown in the shopping bag as a product in it) of each product (SKU) a maximum of 5 units can be ordered.

COLORS

We make an effort to ensure that the colors of the items on the site www.alizz.com.co are as close to their actual color as possible; however, the color of the product on screen may vary depending on the quality of your computer monitor, video card, or the lighting at the location where you're viewing it. ALIZZ cannot guarantee that the colors on your monitor will exactly match the actual colors.

DELIVERY PROBLEMS

If we are unable to supply any of your ordered products due to a lack of stock or inventory of one of the selected items, ALIZZ may, at its discretion, cancel the order and/or only deliver those products that are available. Naturally, we will inform you immediately, and your money will be refunded to the payment method you used to place your order as soon as possible. It is important to note that the products we offer may run out of stock; however, we will always do our best to satisfactorily fulfill your order or offer you alternatives with substitute or similar products.

In the presence of any of the events described above IMPOBE ALIZZ GROUP CORPORATION S.TO.S. will contact you to find a solution. To do this, you must provide all contact information, including phone number and email address, as these will be the means by which we will contact you. If we are unable to reach you after several attempts to contact you, IMPOBE ALIZZ GROUP CORPORATION S.TO.S. will contact you via the email or phone number you provided. There, we will propose a solution that the client can accept or reject. If you do not contact us, we will assume that our proposed solution has been fully accepted.

Delivery periods are simply guidelines provided by the carriers we normally use; therefore, they are not considered delivery deadlines. Should your order exceed a delivery period for any reason, there will be no compensation of any kind, since, as stated above, transportation and its conditions are beyond our control. If your product, with the exception of transportation, does not meet the standards offered, we invite you to contact our customer service line so we can determine what happened.

Our customer service contact information is: phone 444 47 54, business hours: Monday to Thursday from 8:00 am to 6:00 pm, Friday from 8:00 am to 5:00 pm, and Saturday from 8:00 am to 12 pm, or by email. csa@impobealizz.com with copy to digital@impobealiazz.com already hola@alizz.com.co

Please note: Products purchased online take 1 to 10 business days to be delivered, as carriers do not have fixed delivery days.

WHAT TO DO IF THE PRODUCT THAT ARRIVED WAS NOT THE ONE YOU PURCHASED?

In the event that you have received an erroneous delivery, that is to say that the product that arrived does not coincide with the one that you bought, you must follow the following steps so that you can receive the product that you ordered:

• Make the wrong delivery request that appears in your account, order history and click send so that it reaches our customer service email or you can contact us at line 444 47 54 from Monday to Thursday from 8 :00 a.m. to 6:00 p.m., Friday from 8:00 a.m. to 6:00 p.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12 p.m. You must do it in less than 3 business days after receiving the product.
• Wait for the customer service call to coordinate the collection of the product at the address you indicate.
• The product must be unused, clean, and in perfect condition (original packaging) and properly packaged. Use the same packaging you received your order in or a different one that will protect the product during shipping.
• Once the product has been collected, if it meets the aforementioned conditions, you will receive your correct order between 5 and 10 business days.
• In the event that your product is not available, we will contact you to return the money equivalent to the purchased product.
• The person who placed the order will always be asked for. If they are not available, the order will be left at the corresponding address. Products or orders will be delivered to the address provided by the customer, not necessarily to the person who placed the order.

**In this case, shipping costs are borne by IMPOBE ALIZZ GROUP CORPORATION. S.TO.SIf you have any questions, please contact Customer Service at 444 47 54, Monday through Thursday, 8:00 a.m. to 6:00 p.m., Friday, 8:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 12 p.m., or by email. hola@alizz.com.co.

PRODUCT PACKAGING

By making purchases by this means, you are accepting that the products that we are going to send you are packed and shipped in a security plastic bag, or in a cardboard box, as long as these meet the necessary conditions for the conservation and adequate transport of the product. .

HOW TO MAKE A CHANGE?

If you want to exchange any of the products you purchased at www.alizz.com.co you must follow the following steps:

• Make a written request for the product you wish to exchange to our email address. hola@alizz.com.co. Remember, exchanges can only be made for products with the same value as the original purchase.
• Then you must send the product to the address in Medellín Carrera 46 #14-155 sector el Poblado, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.TO.S, where the product's condition will be validated; remember that it must arrive clean and in perfect condition (original packaging). If the product does not meet the exchange requirements, we will inform you via email of the reason why we did not process the exchange, and the product will be sent back to the original delivery address.
• The product must be properly packaged. Use the same packaging you received your order in or a different one that protects the product during shipping. **In this case, shipping costs are your responsibility.

If you have any questions, please contact our customer service area at 444 47 54 Monday through Thursday from 8:00 am to 6:00 pm, Friday from 8:00 am to 5:00 pm, and Saturday from 8:00 am to 12:00 pm or by email. hola@alizz.com.co.

The change of a product can be made up to thirty (30) calendar days, after making your purchase (Invoicing Date).

WARRANTY POLICY

To return a product under warranty, the product must not be modified by the buyer or altered from its original state; it must be clean and in good condition. The following products will have a warranty: electrical products for the women's line, twelve months, and electrical products for the men's line, six months from the date of purchase. 

If you are going to make a warranty return of the products you purchased at www.alizz.com.co follow these steps:

-Make a written request for the product under warranty to our email address csa@impobealizz.com with copy to hola@alizz.com.co or to our Whatsapp line 3132358586, the invoice is not necessary.

-Then you must send the product to the address in Medellín Carrera 46 #14-155 sector el Poblado, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.TO.S, where the status of the product will be validated. 

- The product must be properly packaged. Use the same packaging you received your order in or a different one to protect the product during shipping. **Shipping costs are on us.

If you have any questions, contact our customer service area at 444 47 54 from Monday to Thursday from 8:00 a.m. to 6:00 p.m., Friday 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. to 12 p.m.

RIGHT OF WITHDRAWAL

In accordance with the right of withdrawal established by Law 1480 of 2011, Article 47, the maximum period to exercise this right is 5 business days from the date of delivery of the goods or the moment you received them. The product must be returned in the same condition in which you received it; it must be in perfect condition, that is, unused, clean, and in perfect condition. Shipping and other costs incurred in returning the product to IMPOBE ALIZZ GROUP CORPORATION facilities S.TO.S. will be assumed by the user.

If all the above conditions are met, IMPOBE ALIZZ GROUP CORPORATION S.TO.S. will return the total amount paid, without any deductions or withholdings, and the refund period may not exceed 30 business days.

In accordance with numeral 7 of article 47 of Law 1480, goods for personal use such as jewelry, costume jewelry, personal care products and cosmetics are exempt from the right of withdrawal. 

To manage the return of a product by the law of withdrawal, you must do so by following these steps:

- Make the request for change/return in writing to our email hola@alizz.com.co

- Then you must send the product to the address in Medellín Carrera 46 14-155, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.TO.S, where the product's condition will be validated; remember that it must arrive clean and in perfect condition (original packaging). If the product does not meet the return requirements, we will inform you via email of the reason why we are not processing the return, and the product will be sent back to the original delivery address.

The product must be properly packaged. Use the same packaging in which you received your order.

**In this case, the shipping cost is your responsibility, as well as the costs generated in the management of the return of your money.

REFUND OF MONEY

By transfer: It is carried out approximately within thirty (30) business days after receiving the product in our warehouse.

Through of credit card payment reversal: Thirty (30) business days after receiving the product in our warehouse in the case of a claim.

In the case of order cancellation, up to 30 days after the customer's request, this time is estimated since it depends more on the times of the banks with which the purchase was made, in such case, the customer must contact the bank once IMPOBE ALIZZ GROUP CORPORATION S.TO.S.

 You have confirmed the purchase reversal process.

For security reasons, the best option will always be to refund the money to the same account that originated the transaction or to the person who made the purchase, that is, whoever is registered on the website.

AGREE TO RECEIVE PHYSICAL MAIL

The user and/or client agrees to receive material other than the product and/or merchandise selected for purchase, such as advertising, magazines and/or brochures with the latest collection launches, and advertising material in general.

If you have any questions, please contact our customer service area at 444 47 54 Monday through Thursday from 8:00 am to 6:00 pm, Friday from 8:00 am to 5:00 pm, and Saturday from 8:00 am to 12:00 pm or by email. hola@alizz.com.co 

SCRATCH AND WIN

• The Raspa y Gana will be delivered directly to physical stores (Distribution Points and bubble Alizz CC Viva Envigado). 
• The delivery of the Scratch and Win will be made at the time of purchase, the customer must scratch it immediately upon receiving it in the presence of the advisor designated by IMPOBE ALIZZ GROUP CORPORATION S.TO.S.
• By participating in the Raspa y Gana activity, the client consents to the registration of their personal data, according to Law 1266 of 2008 on habeas data and agrees to fill out the form that certifies the delivery of the same.
• The prizes are not exchangeable for money, or for another prize, or for other goods and/or services.
• Scratchcards that include a discount voucher as a gift can be redeemed through our online store www.alizz.com.co on your next purchase. Keep in mind that the discount code Does not apply to the Ionka Plancha and A1 Plancha. Additionally, it does not apply to combos or offers that are already active or available simultaneously.
• In case you wish to redeem the discount voucher at Alizz physical points of sale and/or distribution, the customer must contact the IMPOBE ALIZZ GROUP CORPORATION sales representative directly. S.TO.S assigned for due process. The discount will only be applied upon presentation of the Scratch Card and ID, and is for single use only. 
• IMPOBE ALIZZ GROUP CORPORATION S.TO.S. is not responsible for loss and/or any other eventuality that may arise with the Scratch Card once it has been delivered to the customer.
• The validity of the activity applies until August 31, 2021 and/or while supplies last.
• In total, there are 1,000 Raspa y Gana units delivered between the different points of sale and/or distribution of Alizz in the city of Medellín and the Metropolitan Area of the Valle de Aburrá.

DISCOUNT CODES 

• Discount codes offered by influencers, ambassadors and/or brand validators do not Applies to the Ionka Plancha and A1 Plancha. Additionally, it does not apply to combos or offers that are already active or available simultaneously. 
• These discount codes may vary as appropriate by business strategy and are subject to change and/or modification. 
• They will be able to apply in their own physical stores. IMPOBE ALIZZ GROUP CORPORATION S.TO.S.

IPHONE 12 PRO MAX GIVEAWAY 

• The drawing will be held with a minimum of 15 participants who make purchases equal to or greater than $300,000, not including shipping costs. The more times you buy, the more chances you have to win.
• Partial purchases will not be valid, the purchase must be made for a total of $300,000 or more than $300,000.
• A single winner will be chosen through a Live draw on Thursday, September 30, 2021. 
• The iPhone will be delivered at the choice of IMPOBE ALIZZ GROUP S.TO.S and will not be exchanged for cash or any other product or service. 
• The customer will bear any cost for product warranty.
• You have until 2:00 p.m. on September 30, 2021 to participate.