WARRANTY POLICY
GUARANTEE POLICY
To make a product return under warranty, the product may not be modified by the buyer or altered from its original state, it must also be in good condition and clean. The products will have a guarantee like this: electric products female line 12 (twelve) months and electrical products male line 6 (six) months from the date of purchase.
If you are going to make a warranty return for the products you purchased from www.alizz.com.co Follows the following steps:
-Please request the product in writing by warranty to our Servicioalcliente@alizz.com.co email or Whatsapp line + 57 312 5934250, if the invoice is required.
-Then you must send the product to the address of the CSA that is indicated to you depending on the city, in the name of the customer the service will be given where the status of the product will be validated.
- The product must be properly packed. Use the same packaging in which you received the order or a different one that protects the product during the transportation process. ** The cost of shipping is on our own only sis pick up is outside the main cities where there is a CSA. We will give this information to you in the WhatsApp.
If you have any questions, contact our customer service area by phone + 57 312 5934250 from Monday to Wednesday from 8:00 am to 6:00 pm, Thursday and Friday 8:00 am to 5:00 pm, and Saturdays from 8:00 am to 12 pm.
RIGHT OF RETRACT
In accordance with the right of withdrawal enshrined by law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the good or the moment you received the product. The product must be returned in the same conditions in which you received it, it must be in perfect condition, that is, unused, clean and in perfect condition. Transportation costs and others, incurred in returning the product to the facilities of IMPOBE ALIZZ GROUP CORPORATION S.A.S. will be assumed by the user.
In the event that all the aforementioned conditions are met, IMPOBE ALIZZ GROUP CORPORATION S.A.S. will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 business days.
In accordance with numeral 7 of article 47 of Law 1480, goods for personal use such as jewelry, costume jewelry, personal care products and cosmetics are exempt from the right of withdrawal.
To manage the return of a product by the law of withdrawal, you must do so by following these steps:
-Make the written request for exchange/return to our mail Servicioalcliente@alizz.com.co
-Then you must send the product to the address in Medellín Carrera 46 14-155, in the name of customer service IMPOBE ALIZZ GROUP CORPORATION S.A.S, where the condition of the product will be validated; remember that it must arrive clean and in perfect condition (original packaging). If the product does not meet the return conditions, we will inform you via email of the reason why we did not make the return and the product will be sent again to the initial delivery address.
The product must be properly packaged. Use the same packaging in which you received the order
**In this case, the shipping cost is your responsibility, as well as the costs generated in the management of the return of your money.
RETURN OF MONEY
Through Transfer: Is performed approximately within thirty (30) working days after receiving the product in our hold.
Through reversion of payment to credit card: Thirty (30) working days after receiving the product in our hold in the case of claim.
In the case of cancellation of the order, up to 30 days after the client's request, this time is estimated since it depends more on the times of the banks with which the purchase was made, for this case, the client must contact with the bank once IMPOBE ALIZZ GROUP CORPORATION S.A.S.
You have confirmed the purchase reversal process.
For security reasons, the best option will always be to refund the money to the same account that originated the transaction or to who made the purchase, that is, whoever is registered on the website.
